Verification from the Carrier or from the Correct Customer needs to be sent to Truck Rack Sales Invoicing for correction / credit / rebill. Email truck rack invoices or fax at 866-419-5166.
In order to reverse it off the Incorrect Customer, the Correct Customer needs to be a Valid Customer in Good Credit Standing with Placid.
A Diversion Notice needs to be provided to Truck Rack Sales Invoicing for correction / credit / rebill. Contact truck rack invoices or fax at 866-419-5166.
Note: Loads pulled in Louisiana and Loads Originating or Delivered to Tennessee or South Carolina can only be issued changes to State Destinations based on BOLs / Reprinted BOLs. The Customer will have to contact the States involved to correct their taxes.
(States subject to change or be added due to current tax laws)
This will have to be handled among the customers involved. Only one customer will be invoiced for a single BOL.
The customer will have to handle this directly for the states involved. Only one destination will be invoiced for a single BOL.
For questions & inquiries contact truck rack invoices or fax at 866-419-5166.
Password Protected Access to Placid’s Customer Portal is available on this website. If you aren’t yet signed up to access the Portal please contact the marketing department for set up and other Portal Information.
Otherwise, contact the credit department for your EFT Summary or email truck rack invoices for your invoice.
For Copies Placid Port Allen BOLs email truck rack invoices.
To Dispute Gallons or other information on a Placid Port Allen BOL email truck rack invoices.
For all other Terminals, you can contact the terminal directly or email truck rack invoices and we will submit the request for you.
A broken blend occurred at the time of the load. The customer will be invoiced per a corrected BOL for the finished product instead of the Broken Blend.
A Corrected BOL will be available for the driver that pulled the load on the next Business Day when that driver comes to the refinery for his next haul.
If the driver did not provide you with the Corrected / Reprinted BOL email truck rack invoices.
Contact the Placid Sales Representatives responsible for the terminal(s) of interest.
If you have your own product allocation at a terminal, you will see a “Request GPO” button next to your allocation on Placid’s “customer portal”. You may use this to request additional gasoline and or diesel loads during Placid’s normal office hours. If that “Request GPO” ability does not exist, please contact your designated sales representative.
If your driver has already spoken with the local terminal personnel, and you are still unable to load, please contact your designated sales representative.
Contact your sales representative.
Placid’s Port Allen truck rack: 225-377-2531
Shell-Motiva terminals: 800-345-6666 or ssc@shell.com
ExxonMobil supplied terminals: 855-LOAD-GAS (855-562-3427)
Chevron supplied terminals: suppnot@chevron.com
Lake Charles/Westlake, LA, Phillips 66 terminal: 877-457-5623
Sunoco terminals: ttdataadmin@sunocologistics.com (non-supply related)
Call or email the terminal directly: click on “Marketing & Distribution” “Distribution Locations”” for contact information.
Why are allocations not available for all terminals through the Placid Portal?
Allocations are only available for the terminals where Placid allocates product through DTN Tabs. Placid sends “Notifications” to alert customers of supply issues. You may also contact your sales representative for supply concerns.
No. Please contact one of Placid’s sales representatives to start your company’s credit approval and terminal authorization process.
You can access all the SDS sheets here.
COI@placidrefining.com
Fax to 225-346-7403.
Please direct questions, concerns, or inquiries on all other terminals to the marketing department.
Email credit/trade reference requests to the credit department.
For a status update of your credit application, please email the credit department or contact the Credit Secretary.
Applications are rejected for one of the following reasons:
For established customers, refer to the customer portal or call the Credit Secretary.
For new customers, you will receive a letter notifying you of your credit limit.
Email the marketing customer representative if you have any questions concerning your portal setup or if you need to make changes. You will be notified via email at the email address you provided once the setup is complete.
Contact the Credit Department for a review of your current credit limit to determine if an adjustment is possible.
All product allocation messages should be directed to Placid Marketing.
The financial strength of the company named on the application determines the type of final credit package sent to a potential customer, i.e. Open Credit, Letter of Credit, Personal Guaranty, Corporate Guaranty & Certified Resolution.
Contact the Credit Department for proper forms and return when completed
Email the credit department
Required: Accountant’s Audit Report attached or Financials must be signed by an Officer of the Company.
Financial Statements are required on an annual basis per the credit agreement.
Email the credit department.
Financial Statements are required on an annual basis.
